La Casa de la Playa Xcaret

Everything about Casa de la Playa is magical, our honeymoon last month was absolutely magical. Our completely private ride from the airport was so easy, and we loved talking with our driver who answered every question we had. Our butlers were so friendly and accommodating, as was the entire staff - best service you will find anywhere. They made us up baths, messaged back in less than a minute every time, brought us gifts and gave us tours, etc. The best food we have ever eaten, across the board 10/10 dining experiences. Everything was curated to match what we like and our dietary restrictions were followed so carefully with care and attention. They are all skillful bilinguals, so communicating was easy as where you come from. The Muluk Spa experience is unmatched, and serves an atmosphere that you will make you want to book another service the next day. The resort smell is magical, so magical we made sure to buy the room spray before we left Arte (another 10/10 experience). The room was unforgettable; we felt like we were at home while at the same time experiencing the most luxurious high end room we’ve ever stayed in. We were upgraded to the Ocean front suite and could not have been more thankful - what a view! The beach is very private, and quite literally perfect. All the pools were warm in January, the infinity pool view is something I cant wait to swim out and see again.

It is hard to describe just how luxurious yet down to earth this magnificent property is. You will eat and drink like royalty, while enjoying relaxation at the pool and spa and casual serenity on the white sands fronting the ocean. The artwork is stunning. The 24 hour wine cellar, chocolate bar and tequila bar add to the one of a kind experience. The welcome gifts set the stage… and the amenities continue from there. You even have a mesmerizing jellyfish “window” in your suite. You will feel welcomed and special.. never mind well fed!! I must give special recognition to the PR manager Alan, bar manager Sergio, and butlers Neftali and Gabriela.

We stayed at Casa de la Playa from February 2–9, 2026, and it was one of the most exceptional vacation experiences we’ve had. If you enjoy luxury travel, VIP service, and experiences that go beyond a traditional all-inclusive, this resort truly stands out. From the moment we arrived, the experience felt elevated. The VIP transportation from the airport set the tone immediately, and throughout the week the service remained consistently attentive and personal. We stayed in a beachfront room with a private pool, stone bathtub, and direct access to the beach. The room was beautiful, spacious, and thoughtfully designed, with small details like a private room service cupboard that allowed food delivery without staff entering the room, something we had never experienced before and really appreciated. The food was outstanding and unlike any resort experience we’ve had. Most dinners were multi-course tasting experiences that blended culture and creativity. The exclusive Casa de la Playa dining experience, including the cenote dinner, Mayan village dinner, and backstage experience, were especially memorable. Breakfast overlooking the ocean at Tuch de Luna became a daily highlight. Access to the Xcaret parks added adventure and energy to the trip. At Xplor we drove amphibian vehicles through rugged terrain, completed the 11 zip lines, and swam in cenotes. Being able to experience parts of the parks both at night and again during the day made the stay feel immersive and unique. One of the biggest advantages of Casa de la Playa is the level of VIP service. Through our private chat with our butlers, we could arrange private drivers at any time, making it effortless and very safe to move between parks, dinners, and activities. This level of convenience elevated the entire experience. Several team members made our stay especially memorable. Our butlers Neftalí, Gabriela, and Francisco were attentive and genuinely cared about our experience, with Gabriela going above and beyond throughout the week. Miguel, along with Angelina and Felipe at the pool and rooftop areas, added a personal and welcoming touch to our daily experience and made us feel truly taken care of. Our final evening coincided with the Super Bowl, and watching it from the rooftop pool bar with the ocean in the background — while enjoying multiple courses of themed food was a fun and memorable way to end the trip. Overall, Casa de la Playa delivered an exceptional experience. The staff, food, parks, and seamless VIP touches made this one of the best vacations we’ve had, and we would absolutely recommend it to travellers looking for a higher-end, experience-focused resort.

This hotel will change your perception of five star properties, amenities, and service. There are so many things to mention here. First off, the all inclusive amenity is unlike any other hotel, because every meal feels like a Michelin guide or star restaurant. Even room service is head and shoulders above many other five star hotels that are not all inclusive. The rooms themselves are exquisite and an architectural gem in and of themselves. From the soaking tub with privacy and a view because it’s completely outside, to a hammock above the dipping pool on the deck, you could just stay all day in your room and be in pure bliss. There is a jellyfish tank in the room which I loved, and was able to tour the jellyfish lab inside the hotel with the scientists who work there. It was fascinating! They take very good care of their animals there. My favorite place in this property was the beach. The workers here do an immaculate job of removing all the seaweed. I spent hours just lying by the ocean and also in the crystal blue water on the private beach. The guy who serves food and drink on the beach is the best. He works so hard and always has a smile on his face while getting you and the other guests everything they ask for. The layout of the hotel and size is done very well, because you barely see any guests while you’re here. I didn’t know I even needed that until I had it and I loved it. We went in July 2025. My only drawback was that they had day pass guests that really like to party during some of the days we were there. All that means is you choose a different venue to hang out if they’re being roudy in the lobby floor bar and pool, for example. Your booking gives you free access to all of the Xcaret Parks, but we didn’t partake in that because we just wanted to relax on the property. Needless to say we can’t wait to be back. Thank you so much for an exceptional stay Casa De La Playa!

Amazing resort. The rooms were incredible and there is so much attention to detail throughout the entire resort. The beach area and water were crystal clear, best water we’ve ever swam in in the Caribbean! I don’t see how anyone complains at this place. We never had a problem finding beach or pool chairs and there is ALWAYS someone ready to serve you a drink or food. The pools were perfect, the drinks were good and breakfast was amazing, the staff were amazing as well, especially our breakfast servers at Xal, Miguel, Carlos and Rene! Xal dinner was our only complaint, it wasn’t good. We will absolutely return to this resort in the future!

I absolutely LOVE Xcaret. I come every year. This is my first time in La Casa De La Playa and it exceeded all expectations. Our suite was amazing, our butlers David and Kiyoshi were phenomenal! The attention to detail is outstanding. Everyone goes out of their way to make you feel special. Even though the resort was full you don’t notice. You feel like you are the only guest here. Every corner of this beautiful resort is a top world class experience. Definitely will be back!

La Casa de la Playa was truly paradise and worth the price. Everything was excellent from the food, hospitality, activities, and environment. They truly make you feel special and it was a beautiful honeymoon. My husband and I will be coming back

An Unforgettable Upgrade to a World-Class Experience After spending one night at Hotel Xcaret México, we were unexpectedly upgraded to Casa de la Playa — which, as we later discovered, is ranked among the best hotels in the world. And honestly? That ranking feels completely justified. From the moment we were picked up for the transfer, the experience was seamless and overwhelmingly exceptional. The welcome reception alone made us feel like we had stepped into a dream — and it only got better from there. Service was beyond anything we’ve experienced before. Our butler was available 24/7, anticipating every need and recommending tours that ended up being unforgettable. Every request was met with a smile, and most were exceeded. The design and art throughout the property are stunning, including original pieces even within the rooms. The infinity pool is absolutely breathtaking, and the culinary experience was in a league of its own — from upscale restaurant offerings to the open, complimentary wine cava, a cantina with premium Mezcal and Tequila, and yes, a full-on Chocolatería where you can indulge in all things cacao. It’s like someone asked, “What if luxury was also delicious?” This was more than a stay — it was an immersive, luxurious celebration of Mexican culture. It’s something you simply have to experience at least once in your life… though honestly, once won’t be enough.